Shipping Policy

We aim to process and dispatch all orders as quickly as possible. Please review our shipping timeframes below.

Order Processing

All orders are processed and shipped within 1–2 business days after your order has been placed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details where available.

Standard Shipping

• Processing time: 1–2 business days

• Estimated transit time: 3–7 business days

• Estimated total delivery time: 4–9 business days

Delivery times begin once your order has been dispatched.

Express Shipping

• Processing time: 1–2 business days

• Estimated transit time: 2–5 business days

• Estimated total delivery time: 3–7 business days

Please note that selecting Express Shipping speeds up the delivery transit time but does not change our standard 1–2 business day order processing period.

Shipping Costs

Shipping costs will be calculated and displayed at checkout before your order is completed.

Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available. Please allow some time for tracking information to become active after receiving your shipping confirmation.

Delivery Delays

Delivery timeframes are estimates and may occasionally be affected by circumstances outside our control, including courier delays, public holidays, severe weather, peak shopping periods or other unforeseen events.

We are not responsible for courier delays once an order has been dispatched; however, we will assist where possible if there is an issue with your delivery.

Incorrect Shipping Addresses

Please ensure your delivery address is correct before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address provided at checkout.

Lost or Missing Deliveries

If your tracking information shows that your order has been delivered but you cannot locate it, please check around the delivery location and with other members of your household or building.

If you are still unable to locate your parcel, please contact us so we can assist you with the next steps.

Contact Us

If you have any questions about your order or shipping, please contact our customer service team and include your order number so we can assist you.