Refund policy

Returns & Refund Policy

At Aussie Vital Fuel, we want you to feel confident when ordering from us. As our meal replacement powders are consumable food products, we do not accept returns or exchanges for change of mind.

This includes situations where you:

  • Change your mind after purchasing

  • Order the wrong product or flavour

  • No longer want or need the product

  • Find the product cheaper elsewhere

  • Do not like the taste or flavour

  • Have opened or used the product

For health, hygiene and food safety reasons, we are unable to accept returned meal replacement powders, including unopened products, for change-of-mind purchases.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, faulty, or you receive an incorrect item, please contact us as soon as possible at info@aussievitalfuel.com.

Please provide:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging where applicable

We will review the issue and, where applicable, arrange an appropriate replacement, refund or other remedy.

Australian Consumer Law

Nothing in this Returns & Refund Policy excludes or limits any rights you may have under the Australian Consumer Law.

If a product does not meet the applicable consumer guarantees, you may be entitled to a replacement, refund or other remedy depending on the circumstances.

Our no-return policy applies to change-of-mind purchases only and does not affect your statutory consumer rights.

Exchanges

We do not offer exchanges for change-of-mind purchases, including changes to flavours or products.

If you have received the wrong product due to an error with your order, please contact us at info@aussievitalfuel.com so we can review the issue.

Refunds

Refunds are not available for change-of-mind purchases.

Where a refund is required or approved because your product is faulty, damaged, incorrect or otherwise does not meet applicable consumer guarantees, the refund will generally be issued to your original payment method.

Once a refund has been processed, please allow time for your bank or payment provider to complete the transaction.

Contact Us

If you have any questions regarding an order, damaged product or this policy, please contact:

Aussie Vital Fuel
Email: info@aussievitalfuel.com